Essential Measures for Essential Staff

Enterprise is committed to providing a safe work environment during this challenging time and continues to monitor the situation, implementing additional safety measures as needed.

In addition to our branch employees, we also have remote customer service staff working to answer your questions and help you arrange or change reservations.

The employees working in branch locations are following the best practices recommended by the various health authorities to help protect and reduce risk during this Coronavirus outbreak.

These practices include:

• Limiting the number of employees in a location
• Wearing face coverings
• Using social distancing between each other
• Staying home if they are feeling ill
• Frequently washing hands
• Frequently disinfecting touchable surfaces
• Minimizing customer interaction at vehicle pickup or delivery
• Ensuring local teams have supplies and resources needed

Additionally, all employees have been made aware that if they ever feel uncomfortable with working in a physical location, they are under absolutely no obligation to work. 

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Complete Clean Pledge

As part of the Complete Clean Pledge, we have expanded our already rigorous cleaning protocols following guidance from leading health authorities and in partnership with the travel industry. While we’ve always had a very formal training process in place that instructs all employees on the proper cleaning of a vehicle, employees are now being trained to implement new and more comprehensive mandates that include enhanced cleaning guidance for vehicles, shuttles and branch locations, as well as social distancing practices.

Vehicles

Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical.

Each of our vehicles is thoroughly cleaned between every rental and backed with the Complete Clean Pledge. This includes vacuuming, general wipe down, and sanitising with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points including:

• Key and key fob
• Steering wheel
• Steering column
• Center console
• Accessory panel
• Cupholders 
• Compartments
• Door interiors
• Door pockets
• Seat Belts
• Seat surfaces
• Seat pockets
• Interior Door handles
• Exterior Door handles
• Areas between seat/console
• Areas between seat/doorjambs
• Instrument panels
• Rearview mirrors
• Visor mirrors
• Dashboard   
• Gearshift
• Any other high-touch areas

We also have measures in place to immediately isolate and quarantine any vehicle if needed.

Branch Locations

The Complete Clean Pledge extends to our locations, as well.

We have also introduced updated process and safety procedures for our rental locations. Our employees working in branch locations are following best practices recommended by leading health authorities. This includes frequently sanitising touchable surfaces with disinfectant throughout the day. These include counter tops, phones, tablet devices, payment devices, door handles, among other high-touch areas. 

The cleaning guidance set forth in the Complete Clean Pledge is also aligned with leading health authorities.

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